Shipping and Delivery

How long is processing time?

Processing time is 1-3 business days. Tracking information is sent via email once items have shipped.

How long will it take to receive my order?

All items are shipped out of New Jersey, depending on where your package is going it can take 3 - 5 Business days to arrive to you. 

Can I change the address after I've placed my order?

For security purposes, we do not change addresses after the sale. 

How can I cancel my order?

If your order has not been shipped and a tracking number has not been generated, please email our service email at gabby@pua-skin.com as soon as possible with your name and order number to initiate a cancellation. 

In the case that your item has already been shipped, refer to our refund policy for further instructions. 

What shipping carrier do you use?

All items are shipped using USPS

Do you ship internationally?

Due to tariff changes and unknown postage costs, we currently ship within the USA only. We do have New Zealand stores and delivery in South Auckland. Please reach gabby@pua-skin.com for more info on this. 

Eco-Friendly

Are these products tested on animals?

No

Are these products vegan?

yes

How do I recycle your items?

Our creams are in glass jars that will fit a mason jar lid. Reuse is encouraged before recycling. Refills available at Love Thy Nature Refillery in Medford NJ at a large discount!

Are you zero waste?

We strive to be as gentle as possible on our environment. We are open to any ideas that can improve this endeavor.

Product

Creation

All products are made in small batches with care for the ingredients that are inside. Our goal is to use as few high-quality ingredients as possible while still delivering a great product. 

Gift Wrapping

Search 'gift wrap' to add gift wrapping to any item. Leave your personalized note in the cart notes. 

FDA

All items are handmade and have not been FDA evaluated. It is for this reason we make no claims to treat or prevent any disease. Test before use and discontinue use if you develop any irritation.

Product Return Policy

Because of the nature of our product, we do not accept returns. However, in the unlikely event where you are not satisfied with our product, we would love your feedback and to work with you to resolve the issue with a credit. Or a refund, if the product is damaged beyond use. We will always strive to make sure your full experience with us is fair and delightful.